Politique de remboursement

We want you to be pleased with your purchase from Griffith Shaving Goods. If you need to return an item, please review the following policy and contact us before sending it back.

Returns Within 30 Days

Unused products returned within 30 days of delivery are eligible for a full refund of the item’s purchase price, provided they are returned in their original condition with all original packaging, labels, accessories, paperwork, and included materials.

To begin a return, please contact us with your order number and the reason for the return. Items returned without prior authorization may experience processing delays or may not be accepted.

Used, Altered, or Incomplete Returns

Products that have been used, honed, sharpened, stropped, lapped, modified, damaged, cleaned, disassembled, or otherwise altered are not eligible for a guaranteed full refund, except for natural whetstones tested in accordance with our seven day testing policy below.

If a used or altered product is accepted for return, the refund amount will be determined after inspection. Depending on the item’s condition and remaining resale value, the return may receive a partial refund or no refund.

Deductions may be made for:

• Missing or damaged original packaging
• Missing accessories, paperwork, labels, or included materials
• Wear, scratches, staining, residue, fragrance, or other signs of use
• Damage caused by improper handling, maintenance, storage, honing, or restoration
• Cleaning, repair, repackaging, or restoration required before resale
• A reduction in the item’s resale value

Natural Whetstone Testing and Returns

We understand that the performance and feel of a natural whetstone can vary according to the stone, blade steel, sharpening method, pressure, slurry, and the preferences of the individual user. For this reason, all natural whetstones include a seven day testing period beginning on the date of delivery.

A natural whetstone may be tested and returned for a full refund of its purchase price if it is found unsuitable during this seven day period, provided that:

• Griffith Shaving Goods is contacted within seven days of delivery
• The stone has not been lapped, flattened, resurfaced, cut, shaped, sealed, or otherwise modified
• All original ink stamps, labels, signatures, and identifying markings remain intact
• The stone has not been chipped, cracked, gouged, dropped, or otherwise damaged
• The stone is returned with all original packaging, documentation, accessories, and included items
• The stone is cleaned, securely packaged, and returned in substantially the same physical condition in which it was received

Normal testing performed without altering or damaging the stone will not by itself prevent a full refund under this policy.

Natural whetstones that have been lapped, flattened, resurfaced, cut, sealed, modified, damaged, or returned after the seven day testing period are not eligible for a guaranteed full refund. We may, at our discretion, accept such a stone for a reduced refund based on its condition, the extent of the modification, the completeness of its packaging and markings, and its remaining resale value.

A modified stone or a stone returned outside the testing period may receive only a partial refundor no refund following inspection. Please contact us before making any alteration if you are uncertain whether it will affect your return eligibility.

The customer is responsible for return shipping unless the stone arrived damaged, defective, or different from the item ordered.

Returns After 30 Days

Returns requested or received outside the general 30 day return window are not guaranteed and will be considered individually at our discretion.

If a late return is accepted, it may qualify for only a partial refund or no refund depending on the reason for the return, the length of time since delivery, the product’s condition, the completeness of its packaging, and its remaining resale value.

Please contact us before returning any item outside the applicable return period.

Personal Care and Consumable Products

For health and safety reasons, shaving soaps, creams, aftershaves, colognes, skin care products, beard care products, and other personal care or consumable goods cannot be returned after they have been opened, used, sampled, or had their protective seals removed.

Unused and unopened personal care products may be returned within 30 days, provided they remain sealed and in their original packaging.

Vintage and One of a Kind Products

Vintage razors, handmade goods, and other unique products may display natural variations, age related characteristics, patina, cosmetic imperfections, or evidence of previous use. These details are generally shown in the photographs or explained in the product description and are not necessarily considered defects.

Please review all photographs, measurements, and condition information carefully before purchasing. If you would like additional information about a unique item, we encourage you to contact us before placing your order.

Unrestored and project grade razors are sold with the understanding that they may require substantial cleaning, repair, restoration, honing, or replacement components before use.

Final Sale Items

Items identified as final sale, clearance, special order, personalized, modified at the customer’s request, or otherwise nonreturnable cannot be returned unless they arrive damaged or we send the wrong product.

Gift cards are nonrefundable.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges and optional expedited shipping fees are nonrefundable.

Returned items should be securely packaged and sent using a trackable and adequately insured shipping service. Griffith Shaving Goods is not responsible for return shipments that are lost, damaged, or misdirected in transit.

Please do not place shipping labels directly on a product’s retail or collectible packaging.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or different from what you ordered, please contact us promptly. Include your order number, a description of the issue, and clear photographs of the item, shipping box, label, internal packaging, and any visible damage.

Please retain the item and all shipping materials while we review the issue, as the carrier may require them for a claim. Do not return a damaged or incorrect item until you receive instructions from us.

Refund Processing

All returns are inspected before a refund is issued. Approved refunds will be sent to the original payment method. Financial institutions may require additional time to post the credit to your account.

Griffith Shaving Goods reserves the right to reduce or decline a refund when a returned item does not meet the conditions described in this policy.

How to Request a Return

To request a return, contact us through the contact form or email address listed on our website. Please include:

• Your name
• Your order number
• The item you wish to return
• The reason for the return
• Photographs, if the item is damaged, used, altered, or incomplete

Because Griffith Shaving Goods is a small family business, each return is personally reviewed by Matt or Allyson. We appreciate your care in returning products in the same condition in which they were received.